Five Steps to Putting a Service Recovery Strategy in Place at Your Veterinary Practice

As veterinary medicine professionals, we devote our time and energy every day to providing our clients and their pets with exceptional care and service. We often measure our success by not only the clinical outcomes of our patients, but on the strength of the relationships we build with our clients over time. What does client loyalty look like? At the most basic level, clients demonstrate loyalty by continuing to come back to our…

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Treatment of Hypothermia in Dogs and Cats

Learn about the possible causes of hypothemia in dogs and cats, the impact on body organs, and life-saving treatment recommendations.   Hypothermia is defined by a core body temperature lower than 35 degree C (95-degree F)[1]. Below this temperature, the body loses more heat than it generates. Hypothermia can be caused by metabolic dysfunction in association with decreased heat production (hypothyroidism, hypoglycemia, hypoperfusion, or hypoaldosteronism) or disturbed thermoregulation (intracranial disease, diffuse neurological disease or…

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Veterinary Regulatory Update: USP Compounding Revisions

USP to Delay Official Implementation of Updates to Compounding Chapters 795 and 797  The United States Pharmacopeia (USP) released information earlier this fall stating their decision to delay the official implementation of published revisions to general chapters 795 (non-sterile compounding) and 797 (sterile compounding). They additionally will be delaying the implementation of a new chapter associated with radiopharmaceutical compounding (chapter 825). In accordance with USP’s Bylaws, the responsible Expert Committees worked with a sense of…

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